What changes will I notice?
From 6 November 2017, all communications from us will be under our new name, Ørsted. You may also notice that our website and online portal look different, in line with our new brand identity. We continue to strive towards the highest standards of customer care and remain committed to supplying our customers with gas and electricity.
|Making Payments||Making Payments|
Paying by Bankers Automated Clearing Services (BACS)
If you pay by BACS, your accounts team will need to update your system, so that payments are made to the new company name, Orsted Sales (UK) Limited, or Orsted Power Sales (UK) Limited. We do recommend telling your Accounts team about the change, so they recognise the new name on invoices and bank statements from November.
Paying by Direct Debit
If you pay by Direct Debit, you don't need to update any information and your payments will automatically transfer across. From November, the new company name will appear next to your payment on your bank statements. This will be Orsted Sales (UK) Limited, or Orsted Power Sales (UK) Limited. We also recommend telling your Accounts team about the change, so they recognise the new name on invoices from November.
Paying by cheque
From 6 November 2017, cheques must be made payable to the new company name, Orsted Sales (UK) Limited, or Orsted Power Sales (UK) Limited.
|Contact Details||Contact Details|
Will your contact details change?
Our telephone numbers and postal address will remain the same, so please continue to use them as usual. From 6 November, our email addresses will end with @orsted.co.uk. For example, firstname.lastname@example.org will become email@example.com. If you are writing to your account manager, the format of their initials will remain the same as now, e.g. ABCDE@orsted.co.uk. All emails sent to a DONG Energy email address will be forwarded to our new email addresses for 6 months, giving you plenty of time to update your contact records.
What will your new website address be?
From 6 November 2017, our website address will be www.orstedbusiness.co.uk. The new website will still contain the information you're used to, as well as some new features that we hope you'll enjoy. You can also read more about the brand and see the new visual identity at www.orsted.co.uk.
If you visit www.dongenergy.co.uk/energyforbusiness after 6 November, for a period of time you will be re-directed to www.orstedbusiness.co.uk.
What will the new customer portal website address be?
From 6 November 2017, you'll be able to access your online account at www.orstedportal.co.uk. Your username and password will remain the same. After 6 November, if you visit www.dongenergyportal.co.uk for a period of time you will be redirected to www.orstedportal.co.uk.
|Legal and Contractual Considerations ||Legal and Contractual Considerations |
What will the new legal name be?
Our legal name will change to: Orsted Sales (UK) Limited, and Orsted Power Sales (UK) Limited.
Will your company registration number and VAT number change?
No, our company registration number and VAT number will stay the same.
Will my contract still be valid?
All contracts signed with DONG Energy Sales (UK) Limited and DONG Energy Power Sales UK Limited before 6 November 2017 will continue to be valid and will transfer to our new name on renewal. There are no changes to terms and conditions and any new contracts starting from 6 November will be made under the new legal names: Orsted Sales (UK) Limited, and Orsted Power Sales (UK) Limited.
|Information for Consultants||Information for Consultants|
What will the change mean to me as a consultant?
You don't need to do anything on behalf of your customers. All contracts remain valid and payments will automatically transfer across. We do recommend telling your Accounts team about the change, so they recognise the new name on invoices and statements from November. From 6 November 2017, all communications from us will be under our new name, Ørsted. Our website and online portal look different in line with our new brand identity. We continue to strive towards the highest standards of customer care and remain committed to supplying our customers with gas and electricity.
Use of our company logo
If you are using the DONG Energy logo on your website, or any other marketing materials, this will need to be updated. Please contact your TPI relationship manager who will send you our new logo.
What shall I tell my customers?
We've sent you a document about the change that you can share with your customers to keep them up to date. They will also receive a letter with their October, November and December invoices. You don't need to do anything on their behalf. All contracts remain valid and payments will automatically transfer across. We would recommend reminding customers to look out for the change of name on invoices and statements from November.
|Information for Suppliers||Information for Suppliers|
How will the change of name affect your suppliers?
Although we'll pay invoices addressed to DONG Energy Sales (UK) Limited and DONG Energy Power Sales UK Ltd until 15 February 2018, please make sure you update your system as soon as possible with the new company name. If we receive invoices addressed to DONG Energy after 15 February 2018, they may need to be re-issued.
We'll send all suppliers a 'certificate of incorporation' when this is available. This certificate provides evidence that the name has changed. Our company registration number and VAT number will stay the same. If you have any questions, or do not receive a certificate, please contact our accounts team on LES-Acc-Payable@dongenergy.co.uk.
|About Ørsted||About Ørsted|
Why is the company changing name?
Our company has undergone a green transformation, which means we need a new name to reflect these changes and our ideals. Since our recent divestment of the upstream oil and gas business, the name DONG, which originally stood for Danish Oil and Natural Gas, no longer reflects our business and what we want to be in the future.
Why have you chosen Ørsted as your new name?
Our new name (pronounced Ur-sted) recognises H.C. Ørsted, a renowned Danish scientist who discovered electromagnetism in 1820, laying the foundation for the way we produce electricity today. We've chosen this name – and our new branding style – not only to honour our heritage and the Danish design values of simplicity and functionalism, but also to provide a constant reminder of the importance of innovation and a profound understanding of nature; both are essential in our pursuit of a cleaner, greener energy future.
How do you pronounce Ørsted?
The new name is Danish, and is pronounced 'Ur-sted'.
I don't have the 'Ø' character on my keyboard, how do I write your company name?
If you don't have the Danish 'Ø' character, you can use the normal 'O' key when writing our company name.
Will you still be a gas supplier as Ørsted, given your other divestments?
Yes. Gas supply remains a core business for us in the UK, alongside electricity supply and flexibility solutions.
What other changes can I expect from Ørsted in the near future?
We'll be investing more in renewable energy, expanding into energy storage solutions, and developing our customer solutions through innovative technology. We are committed to a world of green energy and to you, our customer. Our cloud-based software solutions and digital account management options already help customers get more from their energy accounts and this is something we'll continue to build upon in the future.