If you already have a direct half-hourly contract with a meter operator and/or a data collector/data aggregator, you can extend this to your 5-8 meters.
If you are a DONG Energy customer, please agree terms with your agents, and let us know when this has been done. We can then review your contract terms, and liaise with your agents to initiate the transition.
If you do not inform us that you have made arrangements with an agent, we will appoint one on your behalf and pass associated costs to you. These will appear on your monthly invoice.
To help facilitate this transition, please make sure your AMR meters are capable of being read remotely and recording half-hourly consumption. If you are aware of any issues with AMR on any of your meters, please let us know as soon as possible.
If you would like to benefit from receiving half-hourly charges sooner than your renewal date, this can be arranged. Please contact us to let us know.