The Energy Market Investigation (Microbusinesses*) Order 2016
In a nutshell:
As of 26 June 2017
- All energy suppliers must make prices available to businesses which consume under 73,200kWh of gas and 50,000kWh of electricity (with any meter point in profile class 1-4). Suppliers will host these either on their own website, or on a Third Party Intermediary (TPI) 'price comparison' website.
- Microbusinesses on a contract that automatically rolls over can end the contract at any point after it has rolled over without incurring a termination fee. Also, once it has rolled over, the contract must note exceed 12 months.
The Energy Market Investigation (Database) Order 2016
In a nutshell:
- Energy suppliers must identify microbusiness customers who have been on default contracts for more than three years and provide the customer data to Ofgem on a monthly basis.
- Ofgem will make a database of 'disengaged customers**' available to energy suppliers on 30 April 2018. Customers on the database can be approached by suppliers and offered a more competitive price.
- Protecting the privacy and security of customer data remains a priority. DONG Energy will let customers know what information will be included on the database and how they can opt out.
*A microbusiness is defined as a business which: a) Consumes no more than 293,000kWh of gas or 100,000kWh of electricity each year; or b) Has fewer than ten employees and an annual turnover not exceeding €2m
**Disengaged customers: Microbusiness customers who have been on a default contract for more than 3 years.